They point out that although they received criticism for their communication process, they also received a large number of commendations
from local residents for the manner in which they worked and assistance provided which they claim �was above and beyond what was expected�.
�In terms of engineering � the scheme was an extremely complex project� they say. �Although numerous and thorough desktop investigations
were conducted at design stage many buried uncharted services were found which affected the route of our new main�.
Challenging ground conditions created great difficulties at times and were only overcome by changes to the design.
The company say
that in particular areas this added significant delays to the programme and understandably caused frustration to residents when work
went on longer than originally scheduled.
Finally Bristol Water say: �We would like to thank everyone affected by this major engineering project for their tolerance and patienc
e throughout the duration of the scheme�.